Terms & Condition
Return Policy (Online Purchase
1 – Store Purchase:
Returns must be made within 7 days from the date of purchase.
2 – Online Purchase:
Returns must be made within 7 days from the date the product(s) are received for orders placed on the Juragan website (www.juraganmy.com)
3 – Only exchanges for defective items or size exchanges are permitted, subject to stock availability.
4 – Colour exchanges are not allowed.
5 – Requests for defective item exchanges or size exchanges will only be processed if notified within seven (7) working days upon delivery.
6 – For size exchange requests, customers are required to bear both the return pickup fee and the re-delivery postage fee.
7 – For defective item exchanges, both the return pickup fee and re-delivery postage fee will be covered by us.
8 – Product(s) are eligible for exchange only if returned in new and original condition. Items must be unworn, unwashed, unaltered, with the tag/label attached and in the original packaging.
9 – Product(s) sold at marked-down prices due to defect(s) are not eligible for return.
10 – Juragan reserves the right to reject return and/or refund requests where:
(i) such requests are considered habitual at our sole and absolute discretion; and/or
(ii) there is suspicion that the purchase was made for resale purposes.
11 – Juragan reserves the right to make the final decision.
12 – Juragan reserves the right to revise this policy at any time without prior notice.
Return & Exchange (Official Boutique)
(i) Visit any official Juragan HQ boutique.
(ii) Return the item within 7 days from the date of purchase.
(iii) Present the original invoice/purchase receipt together with the product(s) in original packaging, including price tags and labels.
(iv) Queue at the cashier counter to request an exchange, subject to stock availability.
Frequently Asked Questions (FAQs)
Why was my return rejected and sent back to me?
Returns may be rejected under the following circumstances:
(i) The return exceeds seven (7) days from the date the product(s) were received.
(ii) The Return Form is missing or incomplete.
(iii) The original product packaging, price tag, or label is missing.
(iv) The invoice or #ORDER NO is not included in the return parcel.
(v) The product is not in new and original condition (appears used or washed).
What is the return & exchange validity period?
Returns and exchanges are accepted within 7 days from the date you receive the order.
Example: If the parcel was received on May 1st, requests will be accepted until May 7th.
If the request exceeds the 7-day period, Juragan reserves the right to reject the return or exchange.
Which items are not eligible for return or exchange?
Product(s) sold at marked-down prices due to defect(s) are not eligible for return.
Do you accept returns or exchanges without the original receipt?
In accordance with our Return & Exchange Policy, a Juragan receipt/invoice must be presented for all refunds and exchanges.
Privacy Policy
Why was my return rejected and sent back to me?
Juragan (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.juraganmy.com, make a purchase, or interact with us.
1. Personal Data We Collect
We may collect the following personal information:
Full name
Contact number
Email address
Delivery and billing address
Payment details (processed securely via third-party payment providers)
Order history and transaction records
Any information you provide when contacting customer service
2. How We Use Your Information
Your personal data may be used for the following purposes:
To process and fulfil your orders
To manage payments and deliveries
To process returns and exchanges
To respond to inquiries or customer service requests
To send order updates and transactional communications
To improve our website, products, and services
For marketing and promotional purposes (where consent is given)
3. Disclosure of Personal Data
We do not sell or trade your personal information.
Your data may be shared with trusted third parties only when necessary, including:
Payment gateway providers
Courier and logistics partners
IT and system service providers
Legal or regulatory authorities where required by law
All third parties are required to protect your personal data.
4. Data Security
We implement reasonable security measures to protect your personal data against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission is completely secure. By using our website, you acknowledge this risk.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
6. Your Rights
You have the right to:
Request access to your personal data
Request correction of inaccurate or incomplete data
Withdraw consent for marketing communications at any time
Requests can be made by contacting us using the details below.
7. Cookies
Our website may use cookies to enhance user experience, analyse website traffic, and improve functionality. You may disable cookies through your browser settings.
8. Changes to This Policy
Juragan reserves the right to amend this Privacy Policy at any time without prior notice. Updates will be published on our website.
9. Contact Us
For any questions regarding this Privacy Policy or your personal data, please contact us via our official customer service channels listed on www.juraganmy.com.